Comments & Complaints

It is very important to us that you let us know how we are doing and what you think of the services that we provide.

We would like to hear from you if you think we did something really well and we also need to know if you think something was not very good.

If you have a good experience somewhere please tell us but please also tell us if you had a bad experience somewhere and you think there is something we can do better.

If you want to leave a comment or make a complaint in Hospital please watch this video specially filmed for people with a learning disability.

If you have a comment or complaint about the Community Learning Disability Team then we would like to hear from you.

Contact: Community Learning Disability Team

Telephone: 01472 571 120

Address: Queen Street Centre, Queen Street, Grimsby

However if you have a comment or complaint about a different Care Plus Group service, or don't feel you can talk to the Community Learning Disability Team directly, you can also contact our Performance Team.

Information on the performance team can be found in the download below:

Download: Care Plus Comments Complaints

Care Plus comments and complaints information. (Size: 614 KB)

If you would like to make a complaint you can use the form below:

Download: Easy Read Complaint Form

Care Plus Easy Read Complaints Form (Size: 222 KB)


CQC easy read Guides about how good your care should be

The Care Quality Commission (CQC) have produced some easy read guides about the quality of care you should recieve. These guides can be downloaded below.

Download: CQC Guide - Care in hospital

A guide to how good your care should be while you are in hospital (Size: 2 MB)

Download: CQC Guide - Care in Care Homes

A guide to how good the care you receive in a care home should be (Size: 2 MB)

Download: CQC Guide - Care in your home

A guide to how good the care you receive in your own home should be (Size: 2 MB)

Questions or comments?
Please type any questions or comments into the box, then press the Send Comments button
Please include contact details if you would like a response.